This Privacy Policy describes how Groweik (“we”, “our”, or “us”) collects, uses, and protects information about you when you use our website at groweik.com or engage us for services. By using our website, you agree to the practices described in this policy.
1. Information We Collect
We collect information you provide directly to us and information gathered automatically when you visit our website.
Information you provide:
- Name, email address, and phone number submitted via contact or audit forms
- Business details, niche, and budget information shared during consultations
- Payment information processed securely through Stripe (we do not store card data)
- Communications sent to us via email or WhatsApp
Information collected automatically:
- IP address, browser type, operating system, and referring URLs
- Pages visited, time spent on pages, and click behaviour via Google Analytics
- Cookie identifiers and session data
- Conversion events tracked via Meta Pixel and server-side Conversions API
2. How We Use Your Information
We use the information we collect to:
- Respond to enquiries, provide quotes, and deliver contracted services
- Process payments and send transaction receipts
- Send project updates, deliverables, and support communications
- Analyse website performance and improve our content
- Serve relevant advertising to visitors who have expressed interest in our services
- Comply with legal obligations
We do not sell your personal data to third parties. We do not send unsolicited marketing emails without your consent.
3. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies. These include strictly necessary cookies for site functionality, analytics cookies (Google Analytics 4) to understand usage patterns, and advertising cookies (Meta Pixel) to measure campaign performance and serve relevant ads to people who have visited our site.
We also implement server-side tracking via Google Tag Manager and the Meta Conversions API. This allows us to measure the effectiveness of our marketing while maintaining data accuracy in line with browser privacy restrictions.
You can manage or withdraw consent for non-essential cookies at any time using the cookie preference centre accessible from the footer of our website, or via your browser settings. See our Cookie Policy for full details.
4. Third-Party Services
We use the following third-party services which may process your data under their own privacy policies:
- Stripe — Payment processing. Stripe is PCI-DSS compliant and handles all card data. We never see or store your full card number. Stripe's privacy policy: stripe.com/privacy
- Google Analytics 4 — Website analytics. Data is processed in accordance with Google's privacy policy and stored on Google's servers. We have enabled IP anonymisation.
- Meta (Facebook) Pixel & Conversions API — Advertising measurement and audience building. Meta's privacy policy applies to data processed through their platform.
- Resend / email service providers — For transactional email delivery (form confirmations, audit reports, project updates).
- Calendly — For booking strategy calls. Calendly's own privacy policy governs data entered into their booking forms.
5. Data Retention
We retain personal data for as long as necessary to fulfil the purposes for which it was collected. Contact enquiry data is retained for 2 years. Client project data is retained for 5 years for accounting and legal compliance purposes. Analytics data is retained in accordance with the default settings of the respective platform.
You may request deletion of your data at any time by contacting us at hello@groweik.com.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access — Request a copy of the personal data we hold about you
- Rectification — Request correction of inaccurate or incomplete data
- Erasure — Request deletion of your data, subject to legal retention requirements
- Portability — Request your data in a structured, machine-readable format
- Objection — Object to processing of your data for direct marketing purposes
- Restriction — Request that we restrict processing of your data in certain circumstances
To exercise any of these rights, email us at hello@groweik.com. We will respond within 30 days.
7. International Data Transfers
Groweik operates globally and may process your data in countries outside your own, including the USA, UK, and Australia. Where we transfer data internationally, we ensure appropriate safeguards are in place in accordance with applicable data protection law.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a new “Last updated” date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: