Custom AI agents trained on your business data — handling customer inquiries, product recommendations, order tracking, and support 24/7 without human effort.
Fixed price · Full ownership · No hidden fees
One price covers everything below. No line items, no surprises.
Customer service is the #1 churn driver in e-commerce. 67% of customers expect 24/7 support — but hiring human agents around the clock is economically impossible for most businesses. AI agents solve this completely, handling 80%+ of routine inquiries at near-zero marginal cost.
The AI customer service market hit $11.5B in 2025 and is growing at 23% annually. Businesses that deploy AI agents see average response times drop from hours to seconds — a measurable conversion and retention impact.
Transparent, tested, and documented — from discovery to live deployment.
We audit your top 50 customer service questions, order flow, return policy, and product catalog to map every scenario the agent must handle.
We structure your business data into the agent's knowledge base — products, FAQs, policies, promotions, shipping times, and brand voice guidelines.
Agent built and trained on your business data with tone calibration, escalation rules, and negative examples to prevent hallucinations.
Agent deployed to your selected channels — website widget, WhatsApp, or email. Shopify/WooCommerce order lookup integrated.
200+ edge case test prompts run against the agent. Failure modes identified and corrected before go-live.
Agent live. We monitor performance, answer edge cases, and retrain based on real conversation data for 30 days post-launch.
| Factor | Others | groweik |
|---|---|---|
| Training Depth | Generic LLM with no business context | Trained specifically on your products, policies, and brand voice. |
| Integrations | Chat widget only | Shopify/WooCommerce order lookup, CRM sync, inventory check built in. |
| Hallucination Prevention | Raw LLM responses | Negative training + fact-grounding + human escalation rules. |
| Monitoring | No performance visibility | Weekly resolution rate reports + unanswered query flagging. |
| Post-Launch | Handover and done | 30-day active monitoring and retraining included. |
"The AI agent groweik built handles 85% of our customer emails automatically. Our team now focuses on the 15% that actually need human judgment. Response times went from hours to seconds."
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WhatsApp for QuoteWe use GPT-4o (OpenAI) as the base model, combined with your business data via RAG (Retrieval-Augmented Generation) — so the agent answers from your facts, not general knowledge.
Yes — we configure refund eligibility checks, return label generation triggers, and escalation to human staff for edge cases.
We build fact-grounding and escalation triggers to minimize this. Any incorrect answer flagged in monitoring gets corrected in the next retraining cycle — within 30 days.
The agent can handle English natively and most major languages with GPT-4o's multilingual capability. We configure primary and fallback languages during setup.
We recommend transparent disclosure (e.g., "Hi, I'm Aria, groweik's AI assistant"). Regulatory requirements in USA/UK/AU increasingly require this — we configure it correctly from day one.
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